Shipping Information
How we send your order
All orders go by Royal Mail. Most small orders fit in a Large Letter (under 100g) and go 2nd Class, which is the cheapest option. If you need it sooner, you can choose 1st Class at checkout.
Larger or fragile items, such as diagnostic boards, are sent by a tracked and signed-for service. That gives them proper insurance cover and confirms they have arrived safely.
Dispatch times
Orders are dispatched within 2 working days, and most go out the same day.
Postage costs
We keep postage as low as we can and don’t make a profit on it. The charge just covers the stamp and the packaging materials.
Check your address
Please double-check your delivery address before you pay. We can’t be responsible for parcels delivered to an address that was entered incorrectly, and if a parcel comes back to us because of a wrong address, you’ll need to cover the cost of sending it again.
Changing or cancelling an order
If you need to change or cancel an order, contact us as soon as possible. Once an order has been dispatched we can’t stop or change it, but you can still send it back under your 14-day right to cancel (see Returns below).
International orders
We only ship within the UK. Too many overseas parcels were going missing or being returned, so we’ve stopped offering international delivery from this website.
If you’re overseas, you may be able to buy our items through eBay, which handles international delivery. And if there’s something you really want, get in touch and we’ll see what we can work out.
Returns
Every device and component is thoroughly tested before it’s sent. If something does turn out to be faulty, or we sent you the wrong item, contact us and we’ll arrange the return at our cost. Within 30 days of delivery you can choose a full refund; after that we’ll repair or replace it if we have stock, or refund you.
If you’ve changed your mind, you can cancel within 14 days of receiving your order. For these returns you arrange and pay for the postage back to us.
- We can’t accept returns of components (transistors, integrated circuits and so on) that have been soldered.
- We don’t offer exchanges. Please return the item for a refund and place a new order.
Full details are in our Terms and Conditions. None of this affects your legal rights.